You have printed or saved this information from www.HorizonNB.ca, the website for the Horizon Health Network

Facebook Icon LinkedIn Icon Twitter Icon Icon Icon
Print this page

COVID-19: Red Alert Level Information

Red Level Button

Effective Thursday, Dec. 30, all Horizon hospitals implemented Red alert level protocols.

Horizon is strongly urging patients to refrain from presenting to our hospitals for medical appointments unless contacted directly by a hospital representative.

At Horizon hospitals, this means:

  • Non-urgent medical procedures, elective surgeries, and outpatient (Ambulatory Care) clinic appointments will be postponed until further notice, unless contacted by Horizon. Patients and clients who have appointments postponed will be contacted to reschedule when the situation allows. Those who are uncertain about the status of their appointment should call ahead to the corresponding department.
    • Oncology services will continue. If you have an Oncology appointment, please continue to attend as planned (you will not be called). 
  • Non-urgent professional services (including therapeutic services, laboratory services blood and specimen collection, diagnostic imaging (X-ray), electrodiagnostics and respiratory therapy, will also be postponed until further notice, unless contacted by Horizon.
  • There are NO SOCIAL VISITORS ALLOWED in our hospitals. Some exceptions to these visitor restrictions are in place for patients who are eligible for a Designated Support Person. More information on visitor restrictions is available here.

While visitor restrictions are in place, we can arrange a virtual visit with your loved one. You can arrange a virtual visit by contacting your loved one's health care provider. For more information on staying connected while restrictions are in place, click here

During the Red alert level, the following services will continue:

  • Horizon's health centres and community health centres will continue to provide access to primary care at current levels. For more information on Horizon's health centres and community health centres, click here.
  • Addiction and Mental Health Services for adults, youth and children will continue at current levels. Click here for a complete list of Horizon's Addiction and Mental Health services and programs.
  • All patients, clients and support persons will continue to be screened for COVID-19 symptoms and asked a series of questions upon entry to our facilities.
  • Our COVID-19 Assessment Centres continue to operate - by appointment only.
  • Our COVID-19 Vaccination Clinics continue to operate.
  • We continue to urge patients to seek alternate options for non-urgent health care needs, rather than presenting to an Emergency Department/Urgent Care Centre. If you are experiencing non-urgent symptoms, visit sowhywait.ca to help choose the best option for care. To avoid long wait times, please keep the emergency department for emergencies.

We will continue to keep you informed on any further clinical services changes and visitor restrictions here on our website and social media channels.
Subscribe to our e-newsletter to receive updates to your email as well.

Surgeries and Outpatient Clinic Appointments

Horizon is postponing non-urgent medical procedures, elective surgeries and outpatient (Ambulatory Care) clinic appointments.

Unless contacted by Horizon, appointments are postponed. Patients and clients will be contacted to reschedule when the situation allows.

Please note: Oncology services will continue. If you have an Oncology appointment, please continue to attend as planned (you will not be called). 

Those who are uncertain about the status of their appointment should call ahead to the corresponding department.

Professional Service Outpatient Appointments

Horizon is postponing non-urgent professional service outpatient appointments including, therapeutic services, blood and specimen collection, diagnostic imaging (X-ray), electrodiagnostics and respiratory therapy at all of our hospitals, as well as Horizon's Stan Cassidy Centre for Rehabilitation.

Unless contacted by Horizon, appointments are postponed. Patients and clients will be contacted to reschedule when the situation allows.

Those who are uncertain about the status of their appointment should call ahead to the corresponding department.

Emergency Departments

Horizon emergency departments are experiencing high patient volumes. Please keep the emergency department for emergencies only to avoid long wait times.

Remember, there are options for receiving non-urgent care - including your primary care provider, pharmacist, after-hours clinics, virtual care, Tele-Care 811 and the Urgent Care Centre at Horizon's St. Joseph's Hospital for the Saint John area.

To help choose the best option for your care, visit sowhywait.ca.

If you are experiencing a medical emergency, please call 911 or proceed to your local Emergency Department. Emergency, critical and urgent cases will always be seen as quickly as possible.

Coping With COVID-19

Fear and anxiety about COVID-19 and what could happen can be overwhelming. It is normal to feel worried and stressed. If you or someone you know is struggling, know help is available. We might be apart, but no one has to go through this alone.
Someone is always there to listen.

Things change quickly in the world of COVID-19. Change can be hard to navigate, and it can have a big impact on our mental health.
For helpful family resources for dealing with COVID-19, click here.